Guest Service Associate

Position: Guest Service Associate

Department: Food & Beverage / Guest Relations

Location: Lodhi Colony, New Delhi

Industry Preference: Fine Dining / Luxury Hospitality / Premium Restaurants

ABOUT THE FRAME

The Frame is a distinctive multi-level dining destination in Delhi's Lodhi Art District, where food, art, design, and storytelling come together to create an immersive hospitality experience.

We are building a team that believes exceptional hospitality goes beyond service it is about creating thoughtful, personalized, and memorable experiences for every guest.

ROLE OVERVIEW

We are looking for a polished, confident, and guest-focused with strong experience in fine-dining or luxury hospitality. The ideal candidate should understand refined service, possess excellent guest-handling skills, and have the ability to anticipate guest needs while maintaining the highest standards of professionalism and attention to detail.

KEY RESPONSIBILITIES

• Welcome and engage guests with warmth, confidence, and impeccable hospitality etiquette.
• Create a personalised and seamless guest experience from arrival through departure.
• Understand guest preferences and proactively anticipate their requirements.
• Manage reservations, walk-ins, seating, table allocations, and guest requests efficiently.
• Demonstrate strong knowledge of the menu, beverages, ingredients, and service sequence.
• Deliver service in accordance with fine-dining standards and established SOPs.
• Coordinate effectively with the kitchen, bar, service, and management teams.
• Handle VIP, regular, and discerning guests with professionalism and discretion.
• Maintain impeccable standards of grooming, table presentation, ambience, and service.
• Handle guest feedback and concerns professionally, ensuring timely resolution.
• Support the team during busy service periods while maintaining composure and service quality.
• Assist in maintaining smooth restaurant operations and contribute to overall guest satisfaction.

REQUIREMENTS

• Minimum 2 years of relevant experience in fine dining, luxury hotels, premium restaurants, or upscale hospitality.
• Strong understanding of fine-dining service standards and etiquette.
• Excellent verbal communication and interpersonal skills.
• Confident, polished, well-groomed, and professional personality.
• Strong guest-handling and relationship-building skills.
• Ability to anticipate guest needs and deliver personalised service.
• Good knowledge of food and beverage is preferred.
• Ability to work effectively in a fast-paced and high-end hospitality environment.
• Strong attention to detail and a genuine passion for hospitality.

WHY JOIN THE FRAME

• Work in a creative, design-led environment where food, art, and storytelling come together.
• Gain exposure to elevated hospitality standards and a discerning guest profile.
• Work alongside experienced professionals across Food & Beverage, Kitchen, and Creative teams.
• Develop your hospitality expertise and grow your career in a premium environment.