Guest Service Associate

Company Description Polar Bear Ice Cream Sundaes began in 2008 as a single ice cream parlour dedicated to bringing the best sundaes from around the world to Bengaluru. The brand has since grown to over 190 parlours across more than 30 cities in India, while maintaining its original values. Polar Bear focuses on offering innovative, high-quality ice cream sundaes in aesthetic, comfortable parlours. The company is committed to delivering excellent in-store service and memorable experiences for guests. Team members join a growing, customer-focused organization with strong standards for hospitality and product quality.
Role Description The Guest Service Associate is a full-time, on-site role based at the Polar Bear Ice Cream Sundaes parlour in Perambur. This role involves welcoming guests, taking orders, answering questions about menu items, and ensuring that sundaes and other products are served accurately and attractively. The Guest Service Associate will handle billing and cash transactions, manage basic reservations or seating requests, and maintain cleanliness and organization in the serving and dining areas. The role also includes resolving guest concerns promptly, supporting team members during busy hours, and consistently following company service and hygiene standards. The Guest Service Associate contributes directly to creating a friendly, efficient, and enjoyable experience for every guest.
Qualifications

• Candidates should possess strong Guest Services and Guest Service skills, with a focus on hospitality and creating positive guest experiences.
• Candidates should possess solid Customer Service skills, including handling inquiries, feedback, and concerns in a professional manner.
• Candidates should possess experience or familiarity with Reservations or basic table management to support guest flow when required.
• Candidates should possess clear and courteous Communication skills, both verbal and written, to interact effectively with guests and team members.
• Additional beneficial qualifications include prior experience in retail or food and beverage, ability to work flexible shifts including evenings and weekends, and a strong attention to cleanliness and hygiene.
• A high school diploma or equivalent, basic math skills for handling cash, and the ability to stand for extended periods are preferred.