Guest Service Associate (GSA)
Bahri Hospitality & Cuisines · Delhi · onsite · Posted 72d ago
Undisclosed1–4 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Roles and Responsibility
Job Requirements
- Manage front desk operations, including handling guest inquiries and resolving issues professionally.
- Provide exceptional customer service by being courteous, attentive, and responsive to guests' needs.
- Maintain accurate records of guest interactions, transactions, and preferences.
- Collaborate with other departments to ensure seamless service delivery.
- Develop and implement effective strategies to enhance guest satisfaction and loyalty.
- Stay updated on industry trends, best practices, and new technologies to continuously improve guest service quality.
Job Requirements
- Excellent communication, interpersonal, and problem-solving skills.
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
- Strong attention to detail and ability to maintain accuracy in record-keeping.
- Proficiency in using computer systems, software applications, and technology tools.
- Ability to adapt to changing situations and priorities with a positive attitude.
- Strong teamwork skills and the ability to collaborate with colleagues to achieve common goals.
Sourced from naukri
Skills
Customer Serviceservice deliveryService qualityguest satisfactionrecord keepingGuest serviceGuest Service AssociateFront Deskoperations