Guest Service Associate - Front Office

Prime Function:

Responsible for daily administration, meeting and greeting, dealing with guests' queries and complaints, and booking rooms. Visitors.

Maintain high standards of customer service at the Reception desk so that customers' expectations are consistently exceeded.

Motivate and develop the Reception team to ensure smooth functioning of the department and promote teamwork.

Any matter which may affect the interests of Novotel Ibis Chennai OMR should be brought to the attention of the Management.

I am responsible for Interreact.

Key Responsibilities:

• Provide effective support to the team to enable them to provide effective and efficient services.
• Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.
• Identify optimal, cost-effective use of the resources and educate the team on the same.
• Ensure quality and appropriateness of customer service provided.
• Maintain Front Office log book and shift reports.
• Respond to inquiries and resolve problems in an effective manner.
• Ensure all guests receive a swift, smooth, professional and friendly check-in and check-out.
• Ensure quality in all aspects of the job.
• Maintain record of all banquet and any other functions in the hotel.
• Liaise with other departments for the resolution of day-to-day administrative and operational issues.
• Carry out other duties which naturally fall within the reasonable expectations of the post.
• Adhere to the Procedures & Standards Manual.
• Display a proactive approach in initiating and implementing initiatives to provide an improved service in all areas.
• Liaise with Housekeeping for the room status.
• Handle additional responsibilities as and when delegated by the Management.

Requirements:

• Good communication and customer contact skills.
• Service-oriented with an eye for detail.
• Ability to work effectively and contribute in a team.
• Self-motivated and energetic.
• Must be well-presented and professionally groomed at all times.