Guest Service Associate Front Office - Holiday Inn Express Chennai OMR Thoraipakkam
Inde Hotels & Resorts · Chennai · onsite · Posted 41d ago
Not disclosedFresherfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Key Responsibilities
Guest Service
Guest Service
- Welcome guests with a warm, friendly, and professional attitude.
- Perform efficient check-in and check-out procedures.
- Verify guest reservations and identification.
- Provide accurate information about hotel facilities, services, and local attractions.
- Handle guest inquiries, requests, and complaints promptly and professionally.
- Ensure guest satisfaction throughout their stay.
- Process room reservations, amendments, cancellations, and walk-ins.
- Maximize room occupancy through effective room allocation.
- Promote hotel services and loyalty programs (IHG One Rewards).
- Upsell room categories and hotel services whenever possible.
- Handle cash, credit card, and digital payment transactions accurately.
- Prepare guest bills and ensure accurate posting of charges.
- Balance cash float and shift reports.
- Follow hotel cash handling and financial procedures.
- Coordinate effectively with Housekeeping regarding room status.
- Liaise with Engineering for maintenance requests.
- Communicate guest preferences and special requests to relevant departments.
- Maintain proper shift handover.
- Build positive relationships with guests.
- Recognize repeat and VIP guests.
- Resolve guest complaints following the service recovery process.
- Maintain confidentiality of guest information.
- Maintain accurate guest records in the Property Management System (PMS).
- Update room status and reservation details.
- Complete daily reports and shift checklists.
- Ensure compliance with hotel SOPs and IHG brand standards.
- Follow hotel safety, fire, and emergency procedures.
- Verify guest identity before issuing room keys.
- Report suspicious activities immediately.
- Ensure compliance with data privacy and security policies.
- Excellent communication skills.
- Strong customer service orientation.
- Positive attitude and professional grooming.
- Good problem-solving ability.
- Basic computer knowledge.
- Familiarity with PMS (Opera preferred).
- Ability to work in rotational shifts.
- Team player with strong interpersonal skills.
- Good English communication (additional languages are an advantage).
- Graduate or Diploma in Hotel Management or Hospitality.
- 0–2 years of experience in Front Office or Guest Relations (freshers may also be considered).
Sourced from foundit
Skills
Basic computer knowledgePMS Opera
About Inde Hotels & Resorts
Inde Hotels & Resorts
Gurugram
IN
₹10.7L PA avg
Avg at Inde Hotels & Resorts
About
Intercontinental Hotels Group (IHG) India Private Limited operates in the hospitality industry, managing a portfolio of globally recognized hotel brands such as InterContinental, Holiday Inn, and Crowne Plaza. The company focuses on delivering exceptional guest experiences through premium accommodations, dining, and leisure services. Career opportunities include roles in hotel management, operations, sales, marketing, and customer service, reflecting its mission to provide world-class hospitality and create memorable stays for travelers across India and beyond.
Industries
HospitalityHotelReservationsResorts
Employee ratings
10 reviews
2.8/ 5
Culture
2.7
Career growth
2.5
Work-life
3.2
Employees rate it well for
Work-Life Balance30Overall Company28
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