Guest Service Ambassador

Job Title

Guest Service Ambassador

Department

Integrated Facilities Management - Corporate Solutions (Country, Region)

Job Summary

What this job involves:

Mastering the front desk

Top-level skills in guest relation is a non-negotiable prerequisite of this role. As the person in charge, you ll be responsible in developing the necessary policies and procedures for all reception-related functions.

Likewise, part of your to-do list is to make sure that the latest magazines, newspapers and brochures are on display in the reception - add in the client directory signage, too! Outdated ones, however, should already be out of sight.

Responsibilities

• Site Operations: Create a comfortable, welcoming and hospitable experience for employees and their guest.
• Site Operations: Boost agility in the workplace by managing up-to-date visitor information.
• Site Operations: Handle internal & external calls and correspondence.
• Site Operations: Anticipate client needs through observation to create memorable experiences.
• Site Operations: Manage stationery requisition and related inventory management.
• Site Operations: Adhoc responsibilities assigned by Facilities Manager.
• Customer Services: Foster a sense of community and create happiness at work for our team, our client and their guest.
• Customer Services: Creating a welcoming environment for clients, (internal/external) customers by providing authentic, caring and timely service.
• Visitor Management: Provide personable and efficient visitor registration services.
• Visitor Management: Ensure regulatory compliance in managing visitor access through clients Visitor Management Systems (VMS).
• Visitor Management: Enhance safety and security of our client s facility by management of visitor movement.
• Visitor Management: Execute emergency response plan to ensure safety of client and guest when necessary.
• Concierge Services: Deliver concierge service with local expertise and insider knowledge.
• Concierge Services: Manage transportations request from visitors and employees.
• Conference Meeting Room Booking: Assist & educate client to achieve optimization and efficiency for meeting room bookings.
• Conference Meeting Room Booking: Enhance user comfort and services by efficient turnaround of meeting rooms.
• Conference Meeting Room Booking: Plan experiences and community events within and beyond the office, that unite people and inject fun into the workplace.
• Mail Delivery Services: Organise receipt and deliveries of all mails and courier services
• Mail Delivery Services: Manage mail distribution records and mail logs .

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.