Guest Relations Manager

Role & responsibilities

• Welcome and engage with guests, ensuring a warm and memorable experience.
• Build strong relationships with regular, premium, and VIP guests.
• Handle guest queries, feedback, requests, and complaints professionally.
• Coordinate with the operations, reservations, service, and security teams.
• Manage VIP guest arrivals, seating arrangements, and special requests.
• Ensure guest satisfaction throughout their visit.
• Assist in managing guest lists, reservations, and special events.
• Maintain strong communication with guests through calls, WhatsApp, and other channels.
• Identify opportunities to improve the guest experience and encourage repeat visits.
• Develop and maintain relationships with corporate clients and guests, handling corporate bookings, events, and special requirements to ensure a seamless and premium experience.
• Support promotional activities, events, and special nights when required.
• Maintain a professional appearance and represent the brand positively.

Preferred candidate profile