Guest Relations Manager

Resident Manager (RM) – Gurgaon

Role Overview

We are looking for a polished and hospitality-driven Resident Manager for Gurgaon who brings strong exposure to luxury (five-star) hotel environments. This role is ideal for professionals who excel in guest relations, service excellence, and premium living experiences while also driving business performance.

Key Responsibilities

Resident Experience & Service Excellence

• Deliver a seamless and elevated resident experience aligned with luxury hospitality standards.
• Handle resident queries, concerns, and escalations with professionalism and efficiency.

Property Oversight

• Ensure the property consistently meets high standards of cleanliness, upkeep, and presentation.
• Coordinate with relevant teams to maintain service quality and resident satisfaction.

Revenue & Occupancy Focus

• Support occupancy growth through retention, relationship management, and upselling initiatives.
• Contribute to revenue targets through resident engagement and service excellence.

Financial Accountability

• Monitor cost efficiency and support profitability goals at the property level.

Team Collaboration

• Work closely with internal teams and stakeholders to ensure seamless service delivery.

Compliance & Standards

• Ensure adherence to company policies, safety guidelines, and regulatory requirements.

Problem Solving & Continuous Improvement

• Resolve escalations with a customer-first approach.
• Identify opportunities to enhance service delivery and resident experience.

Mandatory Eligibility Criteria

Educational Qualification:

• Bachelor's degree in Hotel Management / Hospitality Management (IHM graduates preferred)

Experience:

• Minimum 2+ years of experience in a five-star hotel
• Exposure to guest relations, front office, or luxury hospitality service roles

Preferred Skill Set

• Excellent communication and interpersonal skills
• Strong customer-centric mindset
• Professional personality with confidence and ownership
• Ability to multitask and manage high-expectation residents

Application Details

Interested candidates can share their updated resume at [HIDDEN TEXT] with the subject line: Application for Resident Manager | Gurgaon