Guest Relations Manager
MALABAR GOLD AND DIAMONDS · Coimbatore · onsite · Posted 61d ago
Undisclosed5–10 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
- Oversee and manage the overall guest relations function.
- Welcome VIPs, repeat guests, and special guests and ensure personalized service.
- Build strong relationships with guests and anticipate their needs and preferences.
- Handle guest feedback, complaints, and service recovery with professionalism and empathy.
- Monitor guest satisfaction and proactively identify opportunities to improve the guest experience.
- Maintain accurate guest profiles, preferences, special occasions, and service recovery records.
- Coordinate special arrangements for birthdays, anniversaries, VIP stays, and other occasions.
- Train, coach, and motivate the guest relations team on service standards and hospitality best practices.
- Monitor online guest reviews and coordinate appropriate responses with management.
- Prepare and share guest feedback and satisfaction reports with management.
- Support Front Office operations during busy periods when required.
Sourced from naukri
Skills
Guest HandlingGuest Relationship ManagementHospitalityhospitality managementGuest Relations
About Malabar Gold and Diamonds
MALABAR GOLD AND DIAMONDS
Jewellery
19.5k+
employees
1993
33 years old
Kozhikode
India
₹4.1L PA avg
Avg at Malabar Gold and Diamonds
About
Malabar Gold and Diamonds operates in the jewelry sector, offering high-quality products built on trust andValues, expanding across regional markets.
Industries
JewelleryRetail
Employee ratings
10 reviews
3.9/ 5
Culture
3.1
Career growth
2.7
Work-life
3.1
Employees rate it well for
Job Security40Skill Development39
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