Guest Relations Executive
The Blue Kite · Bengaluru · onsite · Posted 23d ago
About a minute. You'll make an account on the way through.
About this role
Duties and Responsibilities:
● Manage Online Travel Agencies for the properties; you would be managing (AirBnB, Booking.com etc.), create listings for each property; manage the booking enquiries, guest feedback/review
● Reply to guests queries through email, AirBnB, WhatsApp.
● Coordinate with guests before their arrival and then with other departments internally to ensure everything is ready before the guests arrival (housekeeping, maintenance, etc.)
● Meet the guests during check-in, show them the property, collect security deposit and then meet them at the check-out and return the security deposit if there are no damages
● Be in touch with the guests during their stay to ensure high levels of guest satisfaction
● Point of contact for apartment owners: explain rental service operations to them, get them onboard & maintain rapport with them over time
● Coordinate with apartment owners to procure missing furniture and other items for their apartment
● Curate information on things to do around the area and ensure that the document is updated in a timely manner
● Ensure maximum occupancy of your property by keeping the listings on portals up to date, updating prices, etc.
Requirement:
● Strong communication: interactions with high profile clients and home owners of luxury properties
● Incredible sense of customer service
● Ability to work in a team the job will require a high level of interaction with staff on the ground (estate managers, maintenance team, housekeeping team, photographers, etc.)
● Well-developed project management skills: can work independently and set timelines to achieve your own goals
● Comfortable with numbers, ability to quickly calculate the value delivered by various rental price points and tax implications
● Entrepreneurial drive and demonstrated ability to achieve goals in an innovative and fast-paced environment
● Strong execution focus with a drive to achieve measurable results and impact
● Determination: once you start a project, you will do everything to achieve it
● Deadline oriented (you feel satisfied when you have achieved your responsibilities on time) ● High level of self-motivation and drive Experience & Education
● Experience in customer service or hospitality
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