Guest Relations Executive

Company Description Alcove Properties is guided by the philosophy that the best way to live is to live well, and every home is crafted to reflect this belief. The company focuses on creating residences that blend elegance, functionality, and luxury for a refined living experience. Alcove carefully selects prime locations that offer the calm of natural surroundings while maintaining close proximity to key urban hubs. The emphasis is on enhancing the quality of life for residents, ensuring that the spaces they inhabit support comfort, convenience, and well-being.

Role Description The Guest Relations Executive is a full-time, on-site role based in Bengaluru. This position is responsible for greeting and assisting visitors, prospective buyers, and residents, ensuring a welcoming and professional experience at all times. Daily tasks include managing the reception area, answering inquiries in person and over phone or email, coordinating appointments and site visits, and maintaining accurate visitor records. The role also involves liaising with internal teams to address guest requests, providing information about projects and amenities, and promptly resolving basic concerns or escalating issues when required. The Guest Relations Executive is expected to uphold high standards of service, represent the brand positively, and contribute to a smooth and organized front-office environment.

Key Responsibilities

• Welcome and greet customers and visitors professionally.

• Understand the purpose of the customer's visit and direct them to the appropriate Sales Representative.

• Register and maintain visitor/guest records.

• Coordinate with the Sales team regarding customer arrivals and site visits.

• Manage the reception/front-desk area and ensure it is neat and presentable.

• Provide basic information about projects, amenities, location and facilities.

• Offer refreshments and ensure a comfortable experience for guests.

• Coordinate customer appointments and site visits.

• Follow up with the Sales team regarding customer visit status.

• Maintain daily visitor and site-visit reports.

• Handle basic customer queries and escalate complex queries to the concerned team.

• Coordinate with Housekeeping, Security and other support staff when required.

• Maintain a high standard of customer service and hospitality.

• Update and maintain customer/visitor records in CRM/ERP systems, where applicable.

Additional Role Requirements

• Formal attire is mandatory for the role, and wearing a blazer is required while on duty.

• The role provides sales exposure through regular interaction with the Sales team and customers.

• On-the-job sales training will be provided to develop customer handling, communication and sales skills.

• Candidates should have good communication and interpersonal skills with a pleasant and professional personality.

• Knowledge of the local language will be an added advantage.

Skills & Qualifications

• Graduate in any discipline.

• 0–2 years of experience in Guest Relations, Front Office, Customer Service, Hospitality, Sales Support or a similar role.

• Freshers with good communication and interpersonal skills may also apply.

• Good verbal communication and customer-handling skills.