Guest Relations Executive

Role Overview

We are seeking a professional and enthusiastic Guest Relation Executive to deliver exceptional guest service and ensure a memorable stay experience. The role involves welcoming guests, assisting with check-in/check-out, handling inquiries, and coordinating with departments to meet guest needs.

Key Responsibilities

• Guest Welcome: Provide a warm reception and smooth check-in/check-out process.
• Service Assistance: Handle guest requests, reservations, and provide information about hotel services.
• Issue Resolution: Address guest concerns promptly and professionally.
• Coordination: Work closely with other departments to ensure seamless service delivery.
• Feedback: Collect guest feedback and contribute to service improvement.

Qualifications

• Degree/Diploma in Hotel Management or equivalent.
• 2–4 years of experience in guest relations/front office in a luxury hotel.
• Strong communication and interpersonal skills.
• Guest-focused approach with problem-solving ability.
• Proficiency in English; knowledge of additional languages is an advantage.