RK
Guest Relations Executive
Rashmeet Kaur (Proprietor of Rashmeet Kaur) · Bengaluru · onsite · Posted 72d ago
Not disclosed2–5 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Description
The Guest Relations Executive will be responsible for providing exceptional service to guests, ensuring their needs are met and enhancing their overall experience at our hotel.
Responsibilities
- Welcome and assist guests upon arrival and during their stay.
- Address guest inquiries and resolve complaints in a timely manner.
- Provide information about the hotel facilities, services, and local attractions.
- Maintain a positive and professional attitude toward guests at all times.
- Collaborate with other departments to ensure guest satisfaction.
- Manage reservations and maintain accurate records of guest interactions.
Skills and Qualifications
- Bachelor's degree in Hospitality Management or related field.
- 2-5 years of experience in guest relations or customer service role.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and attention to detail.
- Proficiency in using hotel management software and Microsoft Office Suite.
- Ability to work flexible hours, including weekends and holidays.
Sourced from foundit
Skills
Customer ServiceAttention To Detailcrm softwareProblem SolvingSales Skillsmultitasking abilityConflict ResolutionCultural AwarenessCommunication Skillstime management