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    Job · 17662994

    BENGALURU · FULLTIME

    Guest Relations Associate

    Marriott International logo

    Marriott International

    Bengaluru · onsite · Posted 37d ago

    Sourced fromNaukri
    Undisclosed0–2 yrsfulltimeBengaluru

    About a minute. You'll make an account on the way through.

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    Section · 01

    About this role

    Supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities.

  1. Contact appropriate individual or department (eg, Bellperson, Front Desk, Housekeeping, Engineering, Security/Loss Prevention) as necessary to resolve guest call, request, or problem.
  2. Follow up with guests to ensure their requests or problems have been met to their satisfaction.
  3. Receive, record, and relay messages accurately, completely, and legibly.
  4. Respond to special requests from guests with unique needs.
  5. Communicate VIP arrivals to designated personnel for escort and delivery of amenities.
  6. Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.
  7. Welcome and acknowledge all guests according to company standards; anticipate and address guests service needs; thank guests with genuine appreciation.
  8. Speak with others using clear and professional language; answer telephones using appropriate etiquette.
  9. Develop and maintain positive working relationships with others; support team to reach common goals.
  10. Comply with quality assurance expectations and standards.
  11. Identify and recommend new ideas, technologies, or processes to increase organizational efficiency, productivity, quality, safety, and/or cost-savings.
  12. Stand, sit, or walk for an extended period of time or for an entire work shift.
  13. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
  14. Perform other reasonable job duties as requested by Supervisors.
  15. PREFERRED QUALIFICATIONS

    Education: High school diploma or G. E. D. equivalent.

  16. Related Work Experience: No related work experience.
  17. Supervisory Experience: No supervisory experience.
  18. License or Certification: None

    At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity.

  19. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.
  20. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates.



  21. Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

    22. Sourced from naukri

    Section · 02

    Skills

    CostLoss preventionManager Quality AssuranceFront DeskGuest RelationsHousekeepingsupervisor

    Section · Company

    About Marriott International

    Marriott International logo

    Marriott International

    Hospitality

    14.9k+

    employees

    1927

    99 years old

    Bethesda, Maryland

    United States (USA)

    ₹4.6L PA avg

    Avg at Marriott International

    About

    Marriott International manages an extensive portfolio of hotels across various brands, focusing on hospitality services worldwide.

    Industries

    HospitalityTravel & Tourism / Hospitality

    Employee ratings

    10 reviews

    4.2/ 5

    Culture

    4.9

    Career growth

    4.5

    Work-life

    4.4

    Employees rate it well for

    Job Security42Overall Company42

    Find them on

    WebsiteLinkedInAmbitionBox reviews

    Guest Relations Associate · waiting for your command