Guest Relation Executive

Role & responsibilities

Ensure a seamless guest experience from entry to exit.

Build relationships with regular guests and ensure personalized service.

Handle guest feedback and coordinate with service, kitchen, and bar teams.

Maintain reservation logs and guest database.

Assist with promotions, events, and special activations.

Ensure guest areas and reception desks are well-maintained.

Preferred candidate profile

Exceptional communication and interpersonal skills.

Strong problem-solving and conflict resolution abilities.

Well-groomed and confident personality.

Minimum 14 years of experience in guest relations or hospitality.