Guest Relation Executive

Role & responsibilities

GRE Meghavi Wellness Spa: We are seeking a dynamic, professional, and highly motivated Spa Manager to oversee our new luxury spa outlets at Ahmedabad. As a Spa Manager, you will play a key role in ensuring that our clients enjoy an unparalleled experience. You will be responsible for managing daily operations, maintaining the highest standards of service, and leading a team that embodies the Meghavi Wellness Spa brands dedication to excellence.

Guest Relationship Executive

Job Description:

• Greet guests upon arrival with a warm professional manner
• Welcome guests and provide them with information about the spa’s services, treatments, and Menu and sell Memberships
• Explain the menu and suggest as per the guest requirement
• Schedule and confirm appointments for spa treatments, massages, facials, and other wellness services.
• Schedule booking of appointment software to keep the spa’s calendar organized and ensure optimal scheduling.
• Process payments for treatments, packages, and retail products accurately and efficiently.
• Ensure that all billing and payment transactions are recorded correctly, handling cash, credit card, and online payments as required.
• Co-ordinate with spa therapists, managers, and other staff to ensure smooth daily operations and timely service delivery.
• Seek guest feedback after their treatments and ensure all feedback is passed on to the appropriate team members for improvement.
• Follow up with guests post-visit to encourage repeat business, ensuring they had an enjoyable experience.
• Handle guest complaints or issues with professionalism, offering solutions and making sure the guest feels heard and valued.
• Ensure that the front office and reception area and Spa rooms remain clean, tidy, and welcoming for all guests