Guest Relation Executive

Key Responsibilities:

Front Office & Guest Handling:

Welcome and attend to all walk-in clients and visitors professionally

Maintain visitor records and manage front desk activities

Ensure a positive first impression of the organization

Customer Coordination:

Understand customer requirements and guide them to the relevant sales team

Schedule site visits and coordinate with the sales team

Follow up with walk-in leads and maintain records

Lead Management:

Maintain and update walk-in and inquiry data in CRM/software

Track customer interactions and ensure timely follow-ups

Share daily/weekly reports on visitor footfall and conversions

Communication & Support:

Handle inbound calls and respond to customer queries

Assist in resolving basic customer concerns and escalate when required

Coordinate with internal teams for smooth customer experience

Site/Office Management:

Ensure reception and customer lounge areas are well-maintained

Monitor availability of brochures, forms, and marketing materials

Key Skills & Requirements:

Excellent communication and interpersonal skills

Pleasing personality with a customer-centric approach

Basic knowledge of real estate sales processes preferred

Proficiency in MS Office and CRM tools

Strong coordination and organizational skills

Role & responsibilities