Guest Relation Executive

Roles and Responsibilities

• Ensure seamless coordination between guests, doctors, nurses, and other hospital staff to provide exceptional patient care services.
  
• Handle guest complaints and feedback in a professional manner to resolve issues promptly.
  
• Manage front office operations efficiently, including handling patient registration, billing, and scheduling appointments.
  
• Provide excellent customer service by responding to guest queries and resolving concerns in a timely fashion.
  
• Maintain accurate records of patient interactions and updates for smooth communication among team members.
  

Desired Candidate Profile

• 2-5 years of experience as a Guest Relations Executive or similar role in a healthcare setting (OPD/Hospital).
  
• Strong knowledge of GRE (Guest Relationship Executives) principles and practices.
  
• Excellent communication skills with ability to handle sensitive situations professionally.
  
• Proficiency in front office executive activities such as registration, billing, and scheduling appointments.