Guest Relation Executive

Role & responsibilities

• Greeting & Welcoming: Greet patients and visitors warmly at the entrance or front desk and provide clear directions to various departments.
• Patient Assistance: Assist with registration, admissions, discharges, and scheduling appointments. [1, 2]
• Department Coordination: Coordinate with nursing, billing, and medical records teams to streamline patient flow and services. [1]
• Complaint & Conflict Resolution: Address visitor queries, manage complaints empathetically, and escalate unresolved issues to higher management. [1]
• Feedback Management: Collect real-time feedback and suggestions from patients to help improve hospital service quality. [1]

Preferred candidate profile

Education: Bachelors degree in Hospital Administration, Hospitality, or any related field. [1, 2]