Guest Relation Executive

Job Description

• Ensuring and providing flawless, meticulous, professional, and high-quality customer service experience
• Analysing customer feedback and providing strategic direction to continuously improve overall rating
• Responding to customer needs and anticipating their unstated ones.
  

Core Responsibilities:

• Guest management & guest engagement activities
• Build good relationships and rapport with guests to make them feel comfortable and address any complaints they might have in a very courteous manner.
• Receive guests by greeting them warmly, and attending to their inquiries and also answer inquirers over the phone
• Organize events and activities approved by the head office
• Maintain orderliness at the front desk by arranging documents accordingly and keeping the front desk area clean all the times.
• Report maintenance issues and malfunctioning appliances to the manager for quick repair.