Guest Relation Executive

Key Responsibilities:

• Conduct daily rounds of the Experience Center and ensure high standards of cleanliness and maintenance.
• Supervise housekeeping staff and report any damages or maintenance issues.
• Ensure all display units, lighting, and model apartments are in proper condition.
• Maintain inventory, track consumption, and raise requirements to avoid shortages/wastage.
• Welcome clients warmly, manage seating, and offer refreshments.
• Collect client details, coordinate with Sales, and update site visits in CRM (Salesforce).

Job Title: Guest Relationship Executive (GRE)

Key Responsibilities

Facility & Experience Center Management

• Conduct daily rounds of the Experience Center starting from the main gate, following the prescribed checklist to ensure all areas are maintained.
• Maintain the highest standards of cleanliness across the Experience Center, including pantry and common areas.
• Supervise housekeeping staff and ensure timely completion of all cleaning activities.
• Ensure all equipment such as LED screens, TVs, promotional standees, lighting fixtures, and lamps are in proper working condition.
• Report any maintenance issues or damages to the Projects team for prompt resolution.
• Ensure display elements like scale models are clean, dust-free, and well-maintained.
• Monitor and ensure all lighting across the premises is functional.
• Maintain model apartment assets (kitchen, wardrobes, soft furnishings, etc.) in excellent condition at all times.

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Incident Management

• Report any damages, incidents, or accidents through the proper incident reporting system to management for necessary action.

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Inventory & Stock Management

• Track consumption of supplies and maintain an updated inventory sheet.
• Share inventory reports with management on a timely basis.
• Raise purchase requests based on consumption patterns and ensure minimal wastage.

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Client Experience & Front Office Management

• Welcome all clients warmly using standard greeting protocols and ensure a pleasant first impression.
• Assist clients with comfortable seating arrangements until the Sales Representative attends to them.
• Offer refreshments and ensure the client lounge area is always well-maintained.
• Collect and record client contact details accurately.
• Coordinate with the Sales team to ensure timely assistance to clients.
• Accurately update client details and site visits in Salesforce/CRM systems.

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Key Skills & Competencies

• Strong communication and interpersonal skills
• Customer-centric approach
• Attention to detail and high standards of hygiene
• Basic knowledge of CRM tools (e.g., Salesforce)
• Ability to multitask and coordinate with multiple teams