Guest Relation Executive

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Key Responsibilities
Welcome and assist guests in a professional and courteous manner.
Handle guest inquiries, requests, and complaints promptly and effectively.
Provide information about products, services, facilities, and company policies.
Maintain accurate guest records and update databases as required.
Coordinate with internal departments to ensure seamless guest service.
Manage guest appointments, reservations, and follow-up communications.
Monitor guest feedback and suggest improvements to enhance customer experience.
Ensure reception and guest areas are well-maintained and presentable.
Support promotional events, customer engagement activities, and special occasions.
Maintain confidentiality and professionalism in all guest interactions.