Guest Relation Executive

Roles and Responsibilities :

• Ensure seamless check-in/check-out processes for guests, handling any issues or concerns that may arise.
• Provide exceptional guest service by attending to their needs, resolving complaints, and ensuring a positive experience.
• Coordinate with other departments (e.g., housekeeping, front desk) to ensure rooms are cleaned and ready for occupancy on time.
• Maintain accurate records of guest interactions, transactions, and feedback to improve overall hotel operations.

Job Requirements :

• 2-12 years of experience in hospitality industry as a Guest Relations Executive or similar role.
• Strong knowledge of cabin crew activities, hostess activities, guest handling, guest relations, personal assistance skills.
• Ability to work effectively under pressure while maintaining attention to detail and excellent communication skills.