Guest Relation Executive
Jll · Bengaluru · onsite · Posted 45d ago
Not disclosedFresherfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
What this job involves:
Duties And Responsibilities
EMPLOYEE SPECIFICATIONS
KEY COMPETENCIES
Duties And Responsibilities
- Responsible for handling of incoming and outgoing calls including distribution. Making sure to demonstrate professional and polite responses in telephone responses.
- Receive, inform, guide visitors including co-ordination with employees
- Preparation of database of Client contacts and updating
- Responsible for maintenance and upkeep of front office
- Ensure receipt of magazines and newspapers for the building and ensure display of the latest version in the reception as well as removal of the outdated magazines
- Responsibility for receiving Business Cards requests and ensuring closure by maintaining the tracker.
- Ensure compliance of regulations / requirements of JLL management.
- Provide assistance in general administrative activities
- Provide assistance to the Service desk as required
- Contribute to the Monthly Management Report to (Client)
- Participate in Emergency Evacuation procedures including crisis management and business continuity.
- Develop the necessary policies and procedures required for all functions within the scope of Reception
- Responsible for ensuring availability of magazines/ brochures and (Client) directory signage
- Co-ordinate for flower arrangements
- Co-ordinate with Facility team for event management
EMPLOYEE SPECIFICATIONS
KEY COMPETENCIES
- Experience in Front Desk and Back Office processes is required with strong Administration Skills.
- Strong Customer Service focus
- Excellent people skills and ability to interact with a wide range of client staff and demands
- Knowledge of Occupational Safety requirements
- Strong PC literacy and proven ability to manage daily activities using various systems.
- Demonstrated experience with continuous improvement initiatives highly desirable
- Demonstrated experience with client reporting and preparation of reports required.
Sourced from foundit
Skills
Customer Serviceclient reportingAdministration SkillsPC LiteracyBack Office processes