Guest Relation Executive

Job Description:
• Welcome and assist guests, visitors, clients, and senior management personnel, ensuring a professional and pleasant experience.
• Manage reception activities, visitor registrations, meeting room bookings, and guest coordination.
• Coordinate with Admin, Housekeeping, Security, and other departments to ensure seamless guest services.
• Arrange hospitality services including refreshments, accommodation, transportation, and travel assistance for guests and VIP visitors.
• Handle incoming calls, inquiries, and correspondence, directing them to the concerned departments.
• Maintain visitor records, guest logs, and related administrative documentation.
• Support the organization of corporate events, meetings, conferences, and management visits.
• Ensure reception and guest areas are maintained to the highest standards of cleanliness and presentation.
• Address guest concerns and ensure timely resolution to maintain a positive experience.
• Assist in preparing MIS reports and maintaining records related to guest management and administrative activities.