Guest Relation Executive

Designation: Guest Relations Executive

Department: Account Management

Key Roles & Responsibilities:

• Be the first level SPOC for customer level queries.

• Manage reception during business hours.

• Illustrate Smartworks' core values and strive to achieve our mission.

• Support the Account Management team to achieve the following:

• Create a welcoming and collaborative environment for our members through events and building relationships between members.

• Ensure that your building is fully operational, and processes are running smoothly.

• Assist with move-ins and move-outs; prepare and distribute member welcome packets.

• Take direction from the Account Manager to support the Team as necessary.

• Greet members and other people who come in for tours, track walk-ins, schedule tours, and send confirmation emails.

Skills & Qualification Required: • 0-2 years of work Experience in Hotel/coworking industry • Hospitality or other related degrees.

• Thrive in a fast-paced environment while maintaining excellent attention to detail.

• Strong communication, organization and project management skills