Guest Relation Executive
Runwal · Mumbai · onsite · Posted 63d ago
Not disclosed3–5 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Job Description:
- Review guest arrival lists and ensure a warm, personalized welcome to all guests.
- Assist in preparing welcome folders and kits including materials such as room service menus, property brochures, and area information.
- Build rapport with guests by anticipating their needs and providing assistance with tasks such as confirming travel arrangements or taking messages.
- Ensure a seamless guest experience by promptly addressing inquiries, requests, and concerns with professionalism and courtesy.
- Coordinate with internal teams to ensure guest satisfaction and timely resolution of any service issues.
- Maintain a deep understanding of hospitality service standards and ensure consistent adherence to them.
- Provide accurate information regarding the property, amenities, local attractions, and services.
- Uphold the company's brand image and values while delivering exceptional guest service.
Sourced from foundit
Skills
Customer Servicerapport buildingguest experiencehospitality standardstime managementGuest Relations
About Runwal

Runwal
Mumbai
US
₹11.9L PA avg
Avg at Runwal
About
Runwal Group is one of the leading players in several segments including construction and retail. The Runwal group was established in 1978 by its visionary founder - Chairman - Mr. Subhash Runwal. Today, the Runwal group is one of the leading players in several segments including construction and retail. Not just that they also make sure that great quality work, professionalism and customer satisfaction are some of the many things the group represents. In a society where good housing remains a basic necessity, Runwal is committed to making simple and elegant homes at a reasonably good speed. In doing so, we are constantly challenging ourselves in order to widen our horizons by making a holistic contribution to the changing Indian lifestyles. We are also amongst the former groups to have pioneered the post-sale property maintenance and management and thus, enjoy a long-standing association with the direct customer.
Industries
Property DevelopmentProperty ManagementReal Estate
Employee ratings
10 reviews
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