Guest Relation Executive

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Join our team today!
Job Title
Guest Relationship Executive
(GRE)
Position Type : Full Time
Function : Marketing
Location : Kochi ,Kerala
Date Posted
About Us
Founded in 1975, Puravankara Limited is one of India's most trusted real estate developers, with a legacy of over five decades.
Headquartered in Bengaluru, the company has delivered landmark residential and commercial projects across major cities in
India.
With its two distinct brands Puravankara (premium housing) and Provident Housing (affordable housing) the Group caters
to diverse customer segments. Puravankara is known for its quality construction, transparency, and customer-centric
approach, and has pioneered innovative designs and sustainable practices in the real estate sector.
Over the years, the company has built not just homes, but thriving communities, reflecting its vision of creating spaces that
inspire and enhance everyday living.
Job Overview
We are seeking a dynamic and customer-focused Guest Relationship Executive (GRE) to create a memorable and seamless
experience for customers visiting our sales offices and project sites. The incumbent will be responsible for welcoming guests,
managing customer interactions, coordinating site visits, maintaining reception operations, and ensuring a high standard of
hospitality. The ideal candidate should possess excellent communication skills, a pleasing personality, and the ability to
coordinate effectively with internal teams while delivering exceptional customer service.
Key Responsibilities
Welcome and greet all customers and visitors in a warm, courteous, and professional manner.
Ensure a positive first impression by delivering an exceptional guest experience at the sales office/project site.
Manage visitor registration and maintain accurate records of walk-ins, appointments, and customer
interactions.
Coordinate customer site visits and ensure smooth movement between reception, sales teams, and project
locations.
Assist the Sales team by allocating walk-in customers and maintaining proper customer flow.
Offer refreshments and ensure the reception and customer lounge areas are clean, organized, and
presentable at all times.
Handle customer inquiries and direct them to the appropriate department or personnel.
Coordinate with Sales, CRM, Administration, and Facility teams to ensure timely support for customer
requirements.
Maintain customer feedback records and escalate concerns to the concerned departments for resolution.
Monitor reception activities, visitor management systems, and daily footfall reports.
Ensure adherence to company standards, hospitality protocols, and service quality guidelines.
Support events, customer engagement activities, project launches, and promotional campaigns as required.
Qualifications
Bachelor's Degree in any discipline.
2-5 years of experience as a Guest Relationship Executive, Front Office Executive, Customer Service Executive, or
Reception Executive.
Prior experience in the Real Estate industry is mandatory.
Experience in hospitality, luxury retail, banking, or customer-facing roles will be an added advantage.
Excellent verbal and written communication skills in English and local languages.
Good knowledge of MS Office applications.
Well-groomed personality with strong interpersonal and presentation skills.
Key Competencies
Guest Relationship Management
Customer Experience & Hospitality
Front Office & Reception Management
Excellent Communication Skills
Customer Service Excellence
Professional Grooming & Etiquette
Interpersonal & Relationship Building
Coordination with Internal Stakeholders

Let's create the future together.
Join our team today!
• Visitor & Appointment Management
• Conflict Resolution & Complaint Handling
• Time Management & Multitasking
• Attention to Detail
• Documentation & Record Maintenance
• Problem Solving
• Team Collaboration
• Process Orientation & Compliance
• Adaptability & Positive AttitudeMIS Reporting & Basic Data Analysis
Puravankara Limited is an equal opportunity employer. We value diversity and encourage applications from all qualified
individuals.