Guest relation executive

Leadquest Educations And Management Academy · Kolkata · onsite · Posted 66d ago

Not disclosedFresherfulltimeSourced from Foundit

About a minute. You'll make an account on the way through.

About this role

Description

The Guest Relation Executive plays a crucial role in ensuring that guests have a pleasant and memorable experience during their stay. This position requires a proactive approach to guest services, with a focus on building relationships and addressing guest needs.

CONTACT TO HR DEPARTMENT [phone removed]

Responsibilities

Greet and welcome guests upon arrival, ensuring a positive first impression.
Assist guests with check-in and check-out procedures, providing information about hotel services and amenities.
Handle guest inquiries, complaints, and requests in a professional manner, ensuring customer satisfaction.
Coordinate with various departments to fulfill guest requests and resolve issues promptly.
Maintain accurate records of guest interactions and transactions in the hotel's system.
Provide information about local attractions, restaurants, and events to enhance guest experience.
Conduct follow-up calls or surveys to gather feedback on guest experiences.

Skills and Qualifications

Excellent verbal and written communication skills in English and local languages.
Strong interpersonal and customer service skills to interact with diverse guests.
Proficient in using hotel management software and Microsoft Office Suite.
Ability to handle stressful situations and resolve conflicts effectively.
Attention to detail and strong organizational skills.
Knowledge of local area and attractions to assist guests effectively.
A friendly, approachable demeanor with a focus on guest satisfaction.

Sourced from foundit

Skills

Customer ServiceAttention To DetailAdaptabilityProblem SolvingBasic IT SkillsConflict ResolutionTeamworkCommunication Skillstime managementMultitasking

Description

CONTACT TO HR DEPARTMENT [phone removed]

Responsibilities

Greet and welcome guests upon arrival, ensuring a positive first impression.

Assist guests with check-in and check-out procedures, providing information about hotel services and amenities.

Handle guest inquiries, complaints, and requests in a professional manner, ensuring customer satisfaction.

Coordinate with various departments to fulfill guest requests and resolve issues promptly.

Maintain accurate records of guest interactions and transactions in the hotel's system.

Provide information about local attractions, restaurants, and events to enhance guest experience.

Conduct follow-up calls or surveys to gather feedback on guest experiences.

Skills and Qualifications

Excellent verbal and written communication skills in English and local languages.

Strong interpersonal and customer service skills to interact with diverse guests.

Proficient in using hotel management software and Microsoft Office Suite.

Ability to handle stressful situations and resolve conflicts effectively.

Attention to detail and strong organizational skills.

Knowledge of local area and attractions to assist guests effectively.

A friendly, approachable demeanor with a focus on guest satisfaction.