Guest Relation Executive (Sales)

Guest Welcome & Engagement

• Review daily guest arrival lists and ensure a warm, personalized welcome
• Prepare welcome kits and relevant materials such as brochures, area information, and service details
• Assist with guest needs proactively, including handling travel arrangements and message delivery

Customer Interaction & Support

• Build rapport with guests and prospective customers to ensure a positive experience
• Address customer concerns or requirements promptly and professionally
• Ensure high standards of customer service aligned with hospitality and real estate norms

Communication & Coordination

• Maintain clear and effective communication—both verbal and written—with guests, team members, and internal departments
• Coordinate with sales and administrative teams to ensure smooth visitor handling and documentation

Organizational & Administrative Tasks

• Maintain organized records of guest interactions and feedback
• Ensure readiness of guest areas, including cleanliness and availability of materials
• Support the sales team in managing appointments, follow-ups, and scheduling

Professional Attributes

• Must be customer-oriented with a deep understanding of hospitality and service standards
• Should possess excellent interpersonal and organizational skills
• Strong time management and multitasking abilities are essential