Guest Relation Executive (Receptionist)-Bangalore

Guest Relation Executive/Front Office Executive (FOE)

I, Role (FOE)

• To welcome & Assist Customer on their arrival in centre.
• Take down customers details and information. (Forms and official Templates to be filled).
• Confirm their purpose of visit and Guide them accordingly (Test, Purchase, Service, Diagnosis, Consultation).
• Attending calls- Receiving, and responding, Transferring calls to appropriate departments, providing full. information, and support to the caller.
• Maintaining walk inn register and admin registers.
• Preparation of database of Client contacts and updating.
• Filling papers/bills and important documents.
• Handling (Cash & A/c) Depositing Cash in Bank, maintain financial Register (D)
• Co coordinating with different Departments of the companies.
• Generating daily report and passing it to the Branch Manager (Stocks, Sales, Walk inn, Daily Expenses).
• Supervising Office Assistant & House Keeping Staff.
• Coordinate for office events. (Interview Drive, Promotional activities, Joining formalities, Send off, Birthdays).
• Supervise if the office equipments are working in order like fax m/c, printer, PABX system etc.
• Should have all the maintenance staff contact number Organized and in order.
• Vendor management for stationers, travel agents, courier agents, and all allied third party service providers.
• Maintains confidentiality at all time of the organization fiscal and personnel related information.

II, Skill Set (FOE)

• Candidate must have good presentable personality.

• Must have good communication skill.

• Friendly attitude will be helpful.

• Good analytical skill is essential.

• Good interpersonal skills/Soft Skills

• Must be flexible with working time.

• Candidate must have Good knowledge of computers.

• Should Speak Kannada,English, Hindi Fluently.

• Should be a quick learner.

• Multi tasking ability.

• Should possess an attitude to serve and help people.

• Customer Service oriented (C.S experience Preferred).

• Excellent people skills and ability to interact with a wide range of client, staff and customers.

• Having Experience as (FOE) in hospitals and clinics Preferable (H.S).

• Graduation Preferred.

• Age 19 to 30 years