Guest Relation Executive/ Barista All Rounder

Role & responsibilities

1. Barista (The Beverage Expert)The Barista is primarily a backstage and front-counter specialist responsible for preparing high-quality beverages, managing coffee equipment, and executing transactional tasks. Core Responsibilities:

• Beverage Preparation: Crafting specialty espresso-based drinks (lattes, cappuccinos), cold brews, teas, and smoothies following strict company recipes and standards.
• Equipment Mastery: Calibrating coffee grinders ("dialling in" espresso shots), operating professional espresso machines, and texturing milk perfectly for latte art.
• Hygiene & Sanitation: Deep-cleaning espresso machines, milk frothers, counters, and utensils continuously to maintain compliance with health and safety standards.
• Order & Cash Handling: Taking direct orders at the counter, answering menu questions regarding dietary restrictions, and managing the point-of-sale (POS) system.
• Inventory Control: Monitoring stock levels of coffee beans, dairy, syrups, cups, and pastries, and restocking the front-of-house displays.

2. Guest Relations Executive - GRE (The Face of Hospitality)The GRE operates predominantly in the lobby or dining floor, acting as the host and ambassador to ensure guests feel valued and experience a seamless workflow from arrival to departure. Core Responsibilities:

• Guest Welcome & Hosting: Greeting customers warmly at the entrance, pulling out chairs, guiding them to their tables, and creating a positive first impression.
• Reservation Management: Handling table bookings, managing seating arrangements to optimize floor capacity, and efficiently coordinating waitlists during peak hours.
• Customer Query Resolution: Explaining the restaurant or cafe layout, introducing special amenities or promotions, and coordinating with the kitchen and service staff to meet special dietary requests.
• Complaint Redressal: Serving as the immediate point of escalation for unhappy guests, tactfully resolving friction, and reporting feedback to the upper management.
• Cross-Department Coordination: Liaising continuously with food and beverage associates, waiters, and the kitchen team to ensure the dining area runs like clockwork.

Preferred candidate profile

• Experience & Knowledge
• Technical Skillset
• Behavioral Competencies
• Education/Certifications