Guest Manager for Adventure Park (Lonavala)

Job Description:

1) Handle guest complaints and resolve issues promptly.
2) Provide information about park activities, amenities, and local attractions.
3) Supervise daily front office operations including bookings, guest relations.
4) Oversee the management of guest records, ensuring accuracy and confidentiality.
5) Recruit, train, and mentor front office staff.
6) Schedule and manage staffing levels to meet operational needs.
7) Conduct regular team meetings and performance reviews.
8) Monitor and manage the front office budget.
9) Ensure accurate billing and financial transactions.
10)Develop and implement cost-saving initiatives without compromising service quality.
11)Implement and uphold standard operating procedures (SOPs).
12)Collaborate with other departments to ensure cohesive operations.
13)Monitor and analyze guest feedback to continually improve services.
14)Oversee the use of front office technology, including booking and billing systems.
15)Ensure staff are trained on all systems and software used.
16) Ensure compliance with health, safety, and security regulations.
17) Implement and oversee emergency procedures and protocols.

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Job Expectations:

Strong leadership and team management abilities.
Excellent communication and interpersonal skills.
Proficient in front office software and MS Office Suite.
Strong problem-solving skills and the ability to handle high-stress situations.
Fluent in English additional language skills are an advantage.

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Minimum Qualification:

Bachelor's degree in Hospitality Management, Business Administration, or related field.

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Minimum Job Experience:

Minimum of 5 years in a front office or Guest Services role, with at least 2 years in a Managerial position.

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Reporting to:

Adventure Manager

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Travel:

N/A

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