Guest Experience Officer

Job Title: Guest Experience Officer (GEO)

Department: Operations
Employment Type: Full Time

About Impresario:

Impresario is the driving force behind some of Indias most loved hospitality brands including SOCIAL, Smoke House Deli, Banng, Mocha, Slink & Bardot, Boss Burger, Mezcalita and more. With a strong focus on community building, creativity and elevated hospitality experiences, Impresario offers young professionals an exciting platform to learn, grow and contribute.

Role Overview:

The Guest Experience Officer (GEO) will be responsible for creating memorable guest experiences across our restaurants. This role blends hospitality, communication and storytelling and is ideal for individuals who are passionate about food, people interaction and brand building.

The GEO will work closely with the restaurant team to enhance guest engagement, support digital initiatives and bring the brands personality to life inside the outlet.

Key Responsibilities:

• Welcome and engage guests while ensuring a warm, seamless and personalised experience.
• Interact with guests to understand their preferences, collect feedback and enhance guest satisfaction.
• Support brand storytelling by communicating menu highlights, promotions, events and brand culture.
• Collaborate with on ground teams to ensure smooth guest flow and operational efficiency.
• Assist in building community through in outlet engagement, social moments and guest relationship management.
• Capture and support digital content initiatives including photography, guest moments and social stories.
• Maintain a strong understanding of the brand’s tone, offerings and guest expectations.
• Address guest queries and escalate concerns to the appropriate team when required.
• Contribute to brand building activities and support local marketing initiatives across outlets.

Skills and Competencies:

• Excellent communication and interpersonal skills
• Strong command over spoken English. Regional languages will be an added advantage.
• High energy, confident and guest oriented personality
• Passion for food, hospitality and people interaction
• Ability to multitask and remain calm under pressure
• Creative thinking with an interest in storytelling and social engagement
• Positive attitude, professionalism and willingness to learn

Eligibility:

• Final year hospitality students or recent graduates
• Candidates interested in guest relations, brand building and hospitality careers

Why Join Us:

Join one of India’s leading hospitality groups and be part of a dynamic environment where you can develop your hospitality, communication, guest engagement and brand building skills while working across some of the country’s most loved restaurant brands.