Guest Experience Manager

Roles and Responsibilities :

• Ensure exceptional guest experiences by providing personalized service, resolving issues promptly, and exceeding expectations.
• Manage front desk operations, including check-in/check-out processes, room assignments, and special requests.
• Develop strong relationships with guests through regular communication, feedback collection, and recognition programs.
• Collaborate with other departments (e.g., housekeeping, maintenance) to ensure seamless execution of guest services.

Job Requirements :

• 5-12 years of experience in hospitality industry or related field.
• Strong knowledge of hotel operations and policies.
• Excellent guest relations skills with ability to handle diverse customer needs.
• Ability to work effectively under pressure in a fast-paced environment.