Guest Experience Ambassador

Guest Experience Ambassador (Reception)

At JLL, we value what makes you unique, and we're committed to give you the opportunity, knowledge and tools to own your success. Explore opportunities to advance your career from within, whether you're looking to move up, broaden your experience or deepen your expertise.

1: Front Desk Operation

• Greet and welcome visitors and direct them to the appropriate person or department.
• Ensure compliance with company rules and regulations in the reception area (no food/eating allowed in Reception).
• Maintain a clean, organized, and professional work area, i.e. lobby and reception.
• Coordinate with office maintenance or facilities teams for any required repairs or cleaning.
• Maintain a professional appearance and grooming while on duty.
• Coordinate meeting room bookings and ensure availability of necessary resources including utility assistance.
• Receive visitors by greeting them in person or on the phone, answering or referring inquiries.
• Manage visitor registration and promptly notify employee of visitor arrivals to ensure timely assistance.
• Maintain employee and department directories as a guide for directing visitors.
• Maintain visitor logs, as required.
  
  

2: Customer Service

• Address employee and visitor concerns or direct them to the appropriate staff for resolution.
• Provide general information about the organization to clients and visitors.
  
  

3: Administrative Support

• Manage the receipt and distribution of incoming and outgoing mail, packages, and courier deliveries, ensuring they are directed to the appropriate department or employee.
• Assist with scheduling meetings, booking conference rooms, and coordinating appointments.
• Provide administrative support such as filing, photocopying, scanning, and data entry.
• Handle inquiries and requests from clients, vendors, and internal staff courteously and efficiently.
• Handle sensitive information in a confidential manner.
  
  

4: Security and Safety Adherence

• Monitor access to premises and ensure adherence to security protocols.
• Assist in emergency procedures and maintain awareness of safety protocols.
  
  

Job Qualification:

Education:

• Graduate of any 4-year course Job Related Experience:
• Proven work experience as a receptionist or in a similar role
• Proficiency in Microsoft Office suites such Word, Excel, Outlook
• With experience in using phone systems and scheduling tools
• Professional appearance and attitude
• Ability to handle sensitive information with confidentiality
  
  

Client:

If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!