GSOC Engineer
Starhome Mach · Remote · remote · Posted 2d ago
Undisclosed0–3 yrsfulltimeSourced from
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About this role
Job Summary
A Day in the Life
Responsibilities
Job Details
Requirements
Skills
Disclaimer: This job posting and Location has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
GSOC Engineer (Global Services Operations Center)
A Day in the Life
The role will analyse and handle the incidents discovered either through standard monitoring or through external customer request as per the company process. Executives will be responsible for handling customer concerns through tickets.
Responsibilities
- Handling the customer request via Ticketing system or Email.
- Monitor the Organisation Infrastructure and Applications via Monitoring Tools and Emails.
- First level support to the customer request and acknowledge the request.
- Escalate the alarms and issues on time to the next level.
- Report generation and updating to the stake holders of the organisation.
Job Details
- Position Type: Full-Time
- Job Location: Bengaluru
- Shift Timings: 247 Shifts
- Work Mode: WFO
- Industry Type: Telecom
- Travel Required: No
Requirements
- Bachelor of Engineering (Electronics or computer engineer)
- 0-3 years of relevant experience in Telecom/IT industry.
Skills
- Linux - Basic/Intermediate Level (CLI)
- SQL - Basic/Intermediate Level
- Oracle Database Knowledge
- Basic Knowledge of Telecom (GSM, Mobile Networks)
- 0-1-year experience as a Tier 1/Tier 2 support engineer
- Basic Operating System knowledge, MS Office Application knowledge
Disclaimer: This job posting and Location has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
Sourced from naukri
Skills
IOT5Ggsmoperating systemAnalyticsOracle DBMonitoring ToolsTicketing SystemMobile NetworksSQLticketingoperationsService OperationsTelecomLinuxArtificial Intelligence