GSOC Engineer
Telarix · Remote · remote · Posted 2d ago
Undisclosed0–3 yrsfulltimeSourced from
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About this role
Job Summary
A Day in the Life
Responsibilities
Eligibility
Experience
What will make you the best-fit for this role
Limitation and Disclaimer
Disclaimer: This job posting and Location has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
Job Title: GSOC Engineer (Global Services Operations Center)
Department: Service Operations
Position Type: Full-Time
Job Location: Bengaluru
Shift Timings: 247 Shifts
Work Mode: WFO
Industry Type: Telecom
Travel Required: No
A Day in the Life
The role will analyse and handle the incidents discovered either through standard monitoring or through external customer request as per the company process. Executives will be responsible for handling customer concerns through tickets.
Responsibilities
- Handling the customer request via Ticketing system or Email.
- Monitor the Organisation Infrastructure and Applications via Monitoring Tools and Emails.
- First level support to the customer request and acknowledge the request.
- Escalate the alarms and issues on time to the next level.
- Report generation and updating to the stake holders of the organisation.
Eligibility
Bachelor of Engineering (Electronics or computer engineer)
Experience
0-3 years of relevant experience in Telecom/IT industry.
What will make you the best-fit for this role
- Linux - Basic/Intermediate Level (CLI)
- SQL - Basic/Intermediate Level
- Knowledge of Database- SQL, ORACLE
- Basic Knowledge of Telecom (GSM, Mobile Networks)
- 0-1-year experience as a Tier 1/Tier 2 support engineer
- Basic Operating system, MS Office Application knowledge
Limitation and Disclaimer
The aforementioned job description is aimed to provide an overview of the overall type and level of work being performed for this role; it shouldnt be interpreted as a complete list of all obligations, responsibilities, and qualifications needed for the job.In no way does this job description imply or say that these are the exclusive responsibilities of the employee holding this position. Any additional job-related instructions or tasks that are requested by the manager must be completed by the employee.
Disclaimer: This job posting and Location has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
Sourced from naukri
Skills
IOT5Ggsmoperating systemAnalyticsOracle DBMonitoring ToolsTicketing SystemMobile NetworksSQLticketingoperationsService OperationsTelecomLinuxArtificial Intelligence