GSI - Technical Account Manager (TAM)

Job Title: GSI - Technical Account Manager (TAM)

Experience: 5 to 8 years

Role Summary

We are seeking an GSI-Technical Account Manager for Saner Products who will work closely with our Global System Integrator (GSI) partners to enable, co-deliver, and support the successful implementation of the Saner Platform, responsible for onboarding and deploying Saner solutions across diverse customer environments. The candidate will collaborate closely with customers, and internal Engineering teams, Sales, Solution Architects, to ensure smooth deployment, precise configuration, and seamless handover of the Saner platform.

Core Responsibilities:

1. Enable GSI partners through technical training, workshops, certifications, playbooks, and implementation best practices.
2. Lead and co-deliver customer deployments, solution design, technical validations, POCs, and production rollouts.
3. Act as the primary technical advisor for customers and GSI partners throughout onboarding, implementation, and adoption.
4. Drive MBRs/QBRs by reviewing platform health, adoption metrics, technical issues, product value, and roadmap alignment.
5. Collaborate with Engineering on complex production issues, root cause analysis (RCA), and product improvements.
6. Guide customers on vulnerability management, patch management, compliance best practices, and platform optimization.

Technical Expertise (Mandatory):

1. Strong experience supporting enterprise production environments with hands-on troubleshooting across infrastructure, applications, databases, networking, and cloud platforms.
2. Expertise in Windows Server, Linux Administration, and enterprise infrastructure.
3. Strong knowledge of Networking including OSI Model Understanding, IP Address(core concepts), DNS, DHCP, VPNs, Firewalls, Routing, SSL/TLS Certificates, and enterprise connectivity.
4. Experience with AWS, Azure, or GCP cloud infrastructure, deployments, and operational troubleshooting. [ Added Advantage ]
5. Hands-on scripting using PowerShell, Shell Scripting, Batch Scripting, and Python for automation, debugging, and diagnostics. [Will be helpful during debugging]
6. Strong database fundamentals with SQL, MongoDB, query analysis, and troubleshooting.
7. Experience troubleshooting Java-based applications, distributed systems, log analysis, and a strong understanding of enterprise application architecture.
8. Good understanding of Cybersecurity, including Vulnerability Management, Endpoint Security, Patch Management, and Compliance-driven environments.
9. Experience integrating enterprise platforms such as ServiceNow, Freshservice, Active Directory, and Azure AD.

Professional Skills:

1. Strong analytical and Root Cause Analysis (RCA) skills.
2. Ability to translate complex technical issues into customer-friendly recommendations.
3. Excellent stakeholder management and communication with technical teams and executive leadership.
4. Strong ownership, documentation, and ability to manage multiple customer engagements simultaneously.

Nice to Have:

1. Experience with Vulnerability Management or Patch Management solutions.
2. Knowledge of PCI DSS, HIPAA, NIST, or similar compliance frameworks.

Education

Bachelor's or Master's degree in Computer Science, Information Technology, Engineering, MCA, or a related field.