GSA Lead

Responsibilities

• General Services & Facility Operations: Lead day-to-day GSA and workplace operations; Ensure smooth delivery of housekeeping, pantry, cafeteria, reception, workplace support and other soft services; Conduct regular site inspections and identify operational gaps; Ensure all facility-related complaints and requests are resolved within agreed SLAs; Maintain high standards of cleanliness, hygiene, ambience and workplace experience.
• Team Management: Supervise and guide GSA executives, housekeeping, pantry and other support staff; Prepare manpower deployment and shift rosters; Monitor attendance, grooming, performance and productivity; Conduct daily briefings and ensure teams follow SOPs and site requirements; Train and motivate team members to improve service quality.
• Vendor Management: Coordinate with service providers and contractors; Monitor vendor performance against agreed SLAs/KPIs; Track manpower, attendance, consumables and service quality; Escalate recurring service gaps and drive corrective actions; Support vendor evaluations, billing validation and performance reviews.
• Client & Stakeholder Management: Act as the primary GSA SPOC for employees, client representatives and internal stakeholders; Handle workplace-related requests, complaints and escalations professionally; Coordinate with Security, Engineering, EHS, Transport, IT and other support functions; Maintain effective communication with business stakeholders.
• Events & Workplace Experience: Support planning and execution of employee events, engagement activities and special programs; Coordinate seating, catering, housekeeping, AV and other event requirements; Ensure the workplace is event-ready and services are delivered without disruption.
• Compliance & Safety: Ensure compliance with site SOPs, safety requirements and statutory guidelines; Conduct regular inspections and maintain required records; Support internal and external audits; Ensure proper implementation of emergency response and incident-reporting procedures.
• Inventory & Cost Control: Monitor GSA consumables, stationery, pantry supplies and other workplace inventory; Maintain minimum/maximum stock levels; Reduce wastage and identify opportunities for cost optimization; Validate vendor bills against manpower, service delivery and agreed scope.
• Reporting & MIS: Prepare daily/weekly/monthly reports covering: Attendance and manpower; Complaints and closure status; Vendor performance; Consumable usage; Events and workplace activities; Incidents and escalations; SLA/KPI performance; Maintain trackers and dashboards for management review.

Key Skills

• Strong people and team-management skills
• Excellent communication and stakeholder-management skills
• Vendor and contract management
• Good knowledge of workplace/facilities operations
• Problem-solving and escalation-management ability
• Event and employee-engagement coordination
• Strong MS Office/Excel and reporting skills
• Ability to work under pressure and manage multiple priorities

Qualification & Experience

• Graduate degree/diploma in Facilities Management, Administration, Hospitality, Operations or related field.
• 5-8 years of relevant experience in corporate facilities, workplace management, hospitality or integrated facilities management.
• Prior experience managing outsourced manpower and vendors is preferred.
• Experience in a corporate/MNC environment will be an advantage.

Key Performance Indicators

• SLA/KPI compliance
• Employee/customer satisfaction
• Complaint resolution TAT
• Vendor performance
• Audit and compliance scores
• Manpower productivity
• Cost and consumable optimization
• Workplace service quality
• Successful execution of events and special projects

Location

Bengaluru, KA

Scheduled Weekly Hours

48

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.