GSA (Front Office)
EIH · Gurugram · onsite · Posted 49d ago
Undisclosed0–1 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Key Responsibilities
Guest Services: Greet guests warmly, handle check-ins and check-outs, assign rooms, andissue keys.
Communication: Answerincoming phone calls, respond to emails, and direct inquiries to the correctstaff.
Reservations & Billing: Confirm or modify bookings, process cash and cardpayments, and manage guest folios.
Problem Solving: Listen to guest complaints or special requests and resolve them quicklyand professionally.
Coordination: Updateroom status with housekeeping and communicate VIP requirements or specialarrangements
Skills Required
Core Soft Skills
Communication: Clearverbal and written skills with a polite and welcoming phone and in-personetiquette.
Interpersonal Skills: High emotional intelligence, empathy, and acustomer-first attitude.
Problem-Solving: Ability to stay calm under pressure and handle conflicts or complaintseffectively.
Multitasking: Managingphone lines, walk-in guests, and administrative tasks simultaneously
Technical & Administrative Skills
Software Proficiency: Familiarity with Hotel Property Management Systems(PMS) like Opera or Cloudbeds, plus basic Microsoft Office.
Cash Handling: Accuracyin processing transactions, billing, and currency exchanges.
Attention to Detail: Maintaining accurate records, guest preferences, and strictconfidentiality regarding guest privacy
Qualifications
Highschool diploma or equivalent; a degree or diploma in hospitality management isoften preferred.
Fluencyin local languages and English; additional foreign languages are a strong plus.
Disclaimer: This job posting and Location has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
Sourced from naukri
Skills
verbal and written skillsoperaPMSmicrosoft officeHospitalityGuest ServicesProperty Management Systemsguest complaintshospitality managementHousekeepingCash Handling
About EIH
EIH
Hospitality
8.1k+
employees
1949
77 years old
Delhi/NCR, New Delhi
India
₹6.3L PA avg
Avg at EIH
About
EIH Limited Company is a member of the Oberoi Group & a leader in luxury hospitality. They operates hotels under 3 well-known names of Oberoi, Trident & Maidens.
Industries
HospitalityTravel & Tourism / Hospitality
Employee ratings
10 reviews
3.9/ 5
Culture
4.6
Career growth
3.0
Work-life
3.8
Employees rate it well for
Company Culture41Job Security41
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