Growth Manager

Responsibilities

• Understand customer needs and drive revenue growth.
• Manage key accounts, retention, and customer satisfaction.
• Build and improve processes and SOPs.
• Coordinate with Sales, Product, Tech, and Onboarding teams.
• Analyse customer data to identify growth opportunities.
• Drive upselling and cross-selling opportunities.
• Conduct regular customer reviews and check-ins.

Preferred candidate profile

• Experience in Growth, Customer Success, Strategy & Operations, or Consulting.
• Strong problem-solving and analytical skills.
• Experience in account and program management.
• Proficiency in Excel and SQL.
• Strong communication and stakeholder management skills.