Growth Manager
Blue Dot Transform Consulting · Pune · onsite · Posted 39d ago
Not disclosed4–6 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
[Apply with the Excel sheet at the bottom]
Blue Dot Transform Consulting is a private limited company based out of pune. It works in multiple domain - training & Coaching, e-commerce, alternative healing modalities.
For the e-commerce brand - Divine Heals, we are currently hiring a growth manager.
Divine Heals is a D2C spiritual products brand — The brand sells crystals, Rudraksha, essential oils, and combination bracelets, with a post-purchase journey designed to move customers into Charu's coaching programmes.
The brand is live, growing, and generating revenue. What it does not yet have is an operational system that can scale without the founder or the business head being pulled into execution daily.
This role exists to build that system — and then run it.
You will own the full operations function of Divine Heals.
Shopify, fulfillment, inventory, post-purchase flows, WhatsApp automation, SOPs, vendor management, customer experience, and the backend processes that make the business work without someone manually holding everything together.
The marketing strategy and content are handled. Charu remains the face of the brand. Your job is to make sure everything behind the face works.
What you will own
Shopify and store operations
Product page quality — descriptions, imagery formatting, size guides, care instructions, trust elements
Inventory management — stock tracking, reorder triggers, low-stock alerts
Checkout experience — friction reduction, GoKwik integration performance, cart abandonment flows
New product launches — end-to-end coordination from product briefing to live listing
Pricing and offer architecture — seasonal promotions, bundle logic, prepaid incentives
Fulfilment and logistics
Shadowfax and XpressBees coordination — daily dispatch, exception handling, return management
Shipping policy — SLA adherence, delay communication to customers, escalation handling
COD to prepaid conversion — building incentive structures and checkout nudges to shift the ratio
Customer experience
Post-purchase WhatsApp sequence — building and managing the 14-day nurture flow in Charu's voice that moves buyers toward the Level I coaching programme
Query handling SOP — standard responses, escalation paths, response time standards
Review and testimonial system — collection, verification, and deployment across Shopify and social
Automation and systems
WhatsApp automation via QuickReply.ai — flows, triggers, campaign sequences
Email marketing — post-purchase drip, product education sequences, seasonal campaigns via whatever tool is in use
CRM or tracking system — building a basic customer record so follow-up is systematic, not memory-based
SOPs and documentation
Every operational process documented — written down, version-controlled, and accessible to the team
Onboarding new team members into the Divine Heals operational workflow
Monthly operations report — inventory status, fulfilment metrics, customer satisfaction indicators, open issues
What we are looking for
Non-negotiable
4-5 years of hands-on D2C operations experience — you have worked inside a D2C brand and you know what it takes to run one, not just advise one
Shopify proficiency — you can manage products, collections, discounts, apps, and basic theme edits without needing a developer for everything
Experience building or managing post-purchase flows — WhatsApp, email, or both
SOPs mindset — you document what you build. If it only exists in your head, it does not exist.
Strong advantage
Experience in spiritual, wellness, or lifestyle D2C categories — you understand the customer and the purchase psychology
Familiarity with QuickReply.ai or similar WhatsApp business automation tools
Experience managing logistics partners — Shadowfax, XpressBees, Shiprocket, or equivalent
Understanding of COD-heavy D2C operations in India — prepaid conversion strategies, RTO reduction, return management
Experience with GoKwik or similar checkout optimisation tools
Apply Here :
https://forms.gle/Z4RqYZAmced1z5Ft5
Blue Dot Transform Consulting is a private limited company based out of pune. It works in multiple domain - training & Coaching, e-commerce, alternative healing modalities.
For the e-commerce brand - Divine Heals, we are currently hiring a growth manager.
Divine Heals is a D2C spiritual products brand — The brand sells crystals, Rudraksha, essential oils, and combination bracelets, with a post-purchase journey designed to move customers into Charu's coaching programmes.
The brand is live, growing, and generating revenue. What it does not yet have is an operational system that can scale without the founder or the business head being pulled into execution daily.
This role exists to build that system — and then run it.
You will own the full operations function of Divine Heals.
Shopify, fulfillment, inventory, post-purchase flows, WhatsApp automation, SOPs, vendor management, customer experience, and the backend processes that make the business work without someone manually holding everything together.
The marketing strategy and content are handled. Charu remains the face of the brand. Your job is to make sure everything behind the face works.
What you will own
Shopify and store operations
Product page quality — descriptions, imagery formatting, size guides, care instructions, trust elements
Inventory management — stock tracking, reorder triggers, low-stock alerts
Checkout experience — friction reduction, GoKwik integration performance, cart abandonment flows
New product launches — end-to-end coordination from product briefing to live listing
Pricing and offer architecture — seasonal promotions, bundle logic, prepaid incentives
Fulfilment and logistics
Shadowfax and XpressBees coordination — daily dispatch, exception handling, return management
Shipping policy — SLA adherence, delay communication to customers, escalation handling
COD to prepaid conversion — building incentive structures and checkout nudges to shift the ratio
Customer experience
Post-purchase WhatsApp sequence — building and managing the 14-day nurture flow in Charu's voice that moves buyers toward the Level I coaching programme
Query handling SOP — standard responses, escalation paths, response time standards
Review and testimonial system — collection, verification, and deployment across Shopify and social
Automation and systems
WhatsApp automation via QuickReply.ai — flows, triggers, campaign sequences
Email marketing — post-purchase drip, product education sequences, seasonal campaigns via whatever tool is in use
CRM or tracking system — building a basic customer record so follow-up is systematic, not memory-based
SOPs and documentation
Every operational process documented — written down, version-controlled, and accessible to the team
Onboarding new team members into the Divine Heals operational workflow
Monthly operations report — inventory status, fulfilment metrics, customer satisfaction indicators, open issues
What we are looking for
Non-negotiable
4-5 years of hands-on D2C operations experience — you have worked inside a D2C brand and you know what it takes to run one, not just advise one
Shopify proficiency — you can manage products, collections, discounts, apps, and basic theme edits without needing a developer for everything
Experience building or managing post-purchase flows — WhatsApp, email, or both
SOPs mindset — you document what you build. If it only exists in your head, it does not exist.
Strong advantage
Experience in spiritual, wellness, or lifestyle D2C categories — you understand the customer and the purchase psychology
Familiarity with QuickReply.ai or similar WhatsApp business automation tools
Experience managing logistics partners — Shadowfax, XpressBees, Shiprocket, or equivalent
Understanding of COD-heavy D2C operations in India — prepaid conversion strategies, RTO reduction, return management
Experience with GoKwik or similar checkout optimisation tools
Apply Here :
https://forms.gle/Z4RqYZAmced1z5Ft5
Sourced from foundit
Skills
Email MarketingQuickReply.aiSOPsGoKwikWhatsApp automationShopifyInventory ManagementCRM or tracking system