Growth Engineer
Sarvam AI · Bengaluru · onsite · Posted 64d ago
Not disclosed2–4 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
About Sarvam
Sarvam is building the bedrock of Sovereign AI for India. The company is developing India's full-stack sovereign AI platform, building across research, models, infrastructure and applications with a singular focus on making AI genuinely work for India. Sarvam works with leading enterprises and public institutions and is backed by Lightspeed, Peak XV, and Khosla Ventures. Sarvam partners with India's leading brands, including Tata Capital, SBI Life, CRED, IDFC, and LIC.
About The Role
We're looking for a Growth Engineer to be the technical heart of our customer relationships. You'll sit at the intersection of engineering and customer success — helping customers adopt and get lasting value from our product. When customers hit a technical wall, you're the person who understands both their goals and our system deeply enough to unblock them.
What You'll Do
Sarvam is a fast-moving, high talent-density team building full-stack AI for India, working on problems that push the frontiers of AI with real population-scale impact.
Sarvam is building the bedrock of Sovereign AI for India. The company is developing India's full-stack sovereign AI platform, building across research, models, infrastructure and applications with a singular focus on making AI genuinely work for India. Sarvam works with leading enterprises and public institutions and is backed by Lightspeed, Peak XV, and Khosla Ventures. Sarvam partners with India's leading brands, including Tata Capital, SBI Life, CRED, IDFC, and LIC.
About The Role
We're looking for a Growth Engineer to be the technical heart of our customer relationships. You'll sit at the intersection of engineering and customer success — helping customers adopt and get lasting value from our product. When customers hit a technical wall, you're the person who understands both their goals and our system deeply enough to unblock them.
What You'll Do
- Own the technical relationship with a portfolio of customers
- Lead implementation: integrations, configuration, data migration, and API setup.
- Troubleshoot and resolve complex technical issues, escalating to engineering when needed and seeing them through to resolution.
- Partner with Growth & Retention Managers to drive adoption, expansion, and retention.
- Build solutions and scripts that help customers succeed with our product.
- Run technical reviews, health checks, and best-practice sessions to keep accounts healthy and reduce churn.
- Translate customer feedback into clear, prioritized input for product and engineering.
- Create and maintain technical documentation, runbooks, and self-service resources.
- [2+] years in a customer-facing technical role (Customer Success Engineering, Solutions Engineering, Technical Support, Sales Engineering, or similar).
- Strong technical aptitude: comfortable with APIs, integrations, and reading/writing scripts (e.g., Python, JavaScript, SQL).
- Excellent communication skills — able to explain complex technical concepts to both engineers and non-technical stakeholders.
- A genuine customer-first mindset and strong relationship-building skills.
- Strong troubleshooting and problem-solving abilities, with patience and persistence.
- Ability to manage multiple accounts and priorities simultaneously. Preferred
- Degree in Computer Science, Engineering, or equivalent practical experience.
- Experience with [SaaS / cloud / your product category] and a technical customer base.
- Familiarity with cloud platforms (AWS, GCP, or Azure) and tools like Postman, SQL clients, or log analysis tools.
- Understanding of common integration patterns (REST, webhooks, SSO/SAML, ETL).
- Track record of improving retention, adoption, or customer health metrics.
- [Python/JavaScript/SQL]
- [AWS/GCP/Azure]
- [CRM & CS platform]
- ticketing & documentation tools
Sarvam is a fast-moving, high talent-density team building full-stack AI for India, working on problems that push the frontiers of AI with real population-scale impact.
- Work alongside researchers, engineers, builders, and business leaders who move fast and hold each other to a very high bar
- High ownership and high impact, from day one
- Everything we do is AI-first, from the way we build and ship to the way we think about problems
- You can work on problems that could change how an entire country learns, works, and communicates
Sourced from foundit
Skills
CS platformticketing documentation toolscrmPostman Toolapisgoogle cloud platformamazon web servicesintegrationsPythonJavascriptSQLMicrosoft Azure
About Sarvam AI
Sarvam AI
Bengaluru
IN
About
Sarvam AI develops AI infrastructure, models, and applications designed to support Indian languages and enterprise use cases. Sarvam AI develops artificial intelligence infrastructure, models, and applications designed to support Indian languages and enterprise use cases. Its platform provides capabilities such as text-to-speech, speech-to-text, translation, document digitization, dubbing, and conversational AI through APIs and deployable products. The company builds and operates a full-stack AI ecosystem that includes foundational models, application-layer tools, and infrastructure for serving AI workloads at scale. Sarvam’s offerings are used by enterprises, government organizations, and developers to automate workflows, process multilingual content, and enable AI-powered interactions across diverse linguistic contexts. The company also develops language and multimodal models tailored to Indian languages and regional requirements, with support for deployment in cloud, private cloud, on-premises, and air-gapped environments.
Industries
Artificial Intelligence (AI)Generative AISoftware