Group Product Manager

We are looking for an experienced Group Product Manager (GPM) - Payments to lead the strategy, development and growth of payment products, with a strong focus on payment gateways, payment orchestration, card payments and checkout optimisation.

The ideal candidate will bring deep expertise in payment processing, gateway integrations, payment routing, tokenisation, and recurring payments. This role requires a strong product leader who can work closely with engineering, design, business, compliance and external payment partners to build scalable, secure and high-performing payment experiences.

Responsibilities:

• Own the product vision, strategy and roadmap for payment gateway, payment orchestration and payment processing products.
• Lead the development and optimisation of payment routing engines, including smart routing, failover mechanisms and transaction success-rate optimisation.
• Drive integrations with payment gateways, banks, acquirers, payment processors and other ecosystem partners.
• Oversee card payment capabilities, including Visa, Mastercard, Diners Club and RuPay.
• Lead product initiatives involving network tokenisation, card-on-file, saved cards and recurring payments.
• Drive integrations and product capabilities for digital wallets, including Apple Pay and Google Pay, where applicable.
• Optimise checkout and payment experiences, including payment method ordering, payment-page conversion, retries and failed-transaction recovery.
• Define and monitor key product metrics, including payment success rate, authorisation rate, conversion, transaction failure rate, latency and revenue impact.
• Partner with engineering and architecture teams to deliver secure, reliable and scalable payment infrastructure.
• Work closely with risk, compliance, operations and business teams to address regulatory requirements, fraud risks and operational challenges.
• Build strong relationships with payment partners and lead cross-functional initiatives from discovery through launch and optimisation.
• Lead and mentor Product Managers, establish product execution standards and drive alignment across multiple product initiatives.
• Use customer insights, market research and competitive analysis to identify opportunities for product differentiation and business growth.

Requirements:

• 10+ years of experience in Product Management, with substantial experience in digital payments, fintech, payment gateways or payment processing.
• Strong understanding of payment gateway architecture, payment lifecycle, transaction processing and gateway integrations.
• Proven experience in payment orchestration, routing strategies, smart routing or payment success-rate optimisation.
• Strong knowledge of card payments, acquiring, authorisation flows and payment processing ecosystems.
• Experience with tokenisation, card-on-file, recurring payments and secure payment credential management.
• Experience working with APIs, SDKs, payment processors, acquirers and banking partners.
• Strong understanding of checkout optimisation, payment conversion and transaction failure recovery.
• Demonstrated ability to define product strategy, prioritise roadmaps and deliver measurable business outcomes.
• Experience using data and product metrics to guide decisions and improve payment performance.
• Strong stakeholder management, communication and cross-functional leadership skills.

Good to Have:

• Experience with Apple Pay, Google Pay and other digital wallet integrations.
• Exposure to direct debit, account-to-account payments or bank-based recurring payments.
• Experience with payment retries, cascading, intelligent failover and multi-acquirer routing.
• Knowledge of PCI DSS, payment security and applicable regulatory requirements.
• Experience leading multiple Product Managers or managing a portfolio of payment products.
• Prior experience in a payment aggregator, fintech, payment gateway, bank, card network or global payments company.

Key Success Metrics:

• Improvement in payment authorisation and success rates.
• Reduction in transaction failures and payment-related revenue leakage.
• Increase in checkout conversion and successful transaction volumes.
• Improvement in payment processing reliability and latency.
• Successful delivery of the payment product roadmap.
• Growth in payment revenue and merchant adoption.
• Strong cross-functional execution and team development.

Ideal Candidate Profile:

• The ideal candidate is a strategic product leader with deep payments domain knowledge, a strong understanding of payment technology and proven experience translating customer and business needs into scalable products.
• The candidate should be comfortable working at both strategic and execution levels while leading teams and driving measurable improvements in payment performance.
• Candidates with strong experience in payment gateways, payment orchestration, card tokenisation, and payment routing will be preferred.