Group Product Manager

We're looking for a Group Product Manager to own and evolve one of Porter's most strategic platform domains. This is not a feature-delivery role. We're seeking someone who combines deep customer empathy with strong platform thinking and architectural intuition. Someone who can understand the anxiety of a customer waiting for their vehicle and the challenges faced by driver-partners on the ground and translate those insights into scalable systems that power millions of transactions.

Responsibilities:

• Define and drive the product strategy and roadmap for the order life cycle across a 2-4 quarter horizon.
• Lead the evolution of OLC architecture in partnership with Engineering, influencing domain boundaries, state management, inter-platform contracts, and platform scalability.
• Represent OLC in cross-functional architectural decisions involving pricing, allocation, locations, payments, and other critical systems.
• Build a continuous discovery engine through customer interactions, support insights, field immersions, and driver ride-alongs.
• Drive execution excellence through structured problem-solving, rigorous experimentation, and clear success metrics.
• Own key business and user metrics, including ETA adherence, cancellation rates, waiting time breaches, support contact rates, and partner experience indicators.

Requirements:

• 7-12 years of product management experience with ownership of high-scale platform products.
• Experience in logistics, mobility, marketplace, consumer internet, or similar product-led technology companies.
• Proven track record of building platform systems that directly impact customer-facing experiences.
• Strong technical depth and ability to engage in architectural discussions involving:
• State Machines Event-Driven Systems, Event Sourcing, Synchronous vs. Asynchronous Architectures, Microservices and Domain Boundaries.
• Experience managing PMs or demonstrated ability to lead large, complex platform charters independently.
• Comfortable navigating ambiguity and evolving platform boundaries while maintaining product clarity and execution velocity.