Group Product Manager - Commerce

Job Summary

HighLevel's Commerce platform is the system of record for how our customers sell - what they offer and how it is priced, how orders get fulfilled, and how money moves: payments in, invoices out, and books that balance. It spans product information, pricing, taxes, and channels; fulfillment and inventory; and the full finance stack of payments, checkout, invoicing, and ledger - together powering commerce for a global base of agencies and businesses operating at scale.

We are seeking a Group Product Manager, Commerce, to lead product across three connected verticals - Business Operations, Fulfillment Operations, and Finance - and the team of Product Managers who own them. You will set the strategy for the end-to-end commerce lifecycle, from catalog to cash, and be accountable for the coherence, reliability, and growth of the platform as a whole.

Your mission: To build a coherent, reliable, and extensible commerce platform - spanning what customers sell, how it is fulfilled, and how they get paid - and to build the team that delivers it, so HighLevel's customers can run their entire business on us.

What You'll Do

• Set Commerce Product Strategy - Own the vision and multi-quarter roadmap across Business Operations, Fulfillment, and Finance, translating a broad, interdependent surface area into clear, sequenced priorities.
• Lead Grow a Team of PMs - Manage, mentor, and hire Product Managers across the verticals, setting a high bar for product craft and owning their performance, development, and career growth.
• Own the End-to-End Commerce Lifecycle - Be accountable for the full catalog-to-cash journey - product information and pricing, fulfillment and inventory, payments, invoicing, and ledger - as one connected system.
• Drive Platform Coherence - Ensure shared contracts like the analytics engine, layouts, and reporting are designed once and reused, so the verticals compose into a single, consistent platform rather than a set of silos.
• Deliver Business Operations - Guide the PIM, pricing, taxes, channel configuration, loyalty, and analytics roadmap that lets merchants define what they sell, to whom, and at what price.
• Deliver Fulfillment Operations - Steer fulfillment, inventory, and the upcoming warehousing, time-clocking, and metering charters so what was sold reliably reaches the buyer.
• Deliver Finance - Own the payments, checkout, invoicing, and ledger/accounting roadmap, ensuring money moves securely and the books balance across providers and external systems like QuickBooks and Xero.
• Own Outcomes Metrics - Drive measurable growth in GMV, transaction success, merchant adoption, and reliability, using data to prioritize across a large and competing set of bets.
• Partner with Senior Stakeholders - Work closely with engineering, design, finance, operations, and leadership to align on strategy, resourcing, and trade-offs, and represent Commerce in company-level planning.
• Balance Delivery Long-Term Bets - Keep near-term charters shipping on time while investing in the platform foundations that compound over the next several years.
• Raise the Operating Bar - Establish the rituals, specs, and quality standards - discovery, prioritization, launch, and review - that make the team predictable, fast, and outcome-driven.

Who You Are

• Experienced People Leader -