Group Manager| Client Acquisition| Naukri.com| Infoedge|

Role & responsibilities

Lead the Team

• Manage and mentor a team of up to 15 across job acquisition and client engagement
• Set monthly targets, run regular reviews, and coach toward consistent performance
• Build a culture of ownership and continuous improvement

Drive Job Acquisition

• Reach out to existing paid clients to activate dormant postings
• Onboard new companies via free trial offers and convert them to active posters
• Own the outbound pipeline calls, emails, IVR, campaigns

Build Smarter Processes

• Identify manual tasks and find ways to automate or streamline them
• Own SOPs keep them current and ensure team adherence
• Spot process gaps early and implement corrective actions

Track and Report

• Define KPIs for job acquisition, client coverage, and team productivity
• Build and maintain dashboards for leadership visibility
• Proactively flag risks and opportunities with clear action plans

Improve Quality

• Audit client calls and interactions regularly
• Give specific, timely feedback that improves conversion outcomes
• Raise the bar on client communication quality across the team

Grow the Team

• Run R&R programs that motivate and retain high performers
• Plan team-building activities that strengthen collaboration
• Create development plans for high-potential team members

EXPERIENCE WE'RE LOOKING FOR

Preferred candidate profile

EXPERIENCE WE'RE LOOKING FOR

• 58 years of experience in team management, client acquisition, telesales, or business development
• Proven track record of leading target-driven teams and delivering measurable business outcomes
• Background in recruitment services, HR-tech, staffing, or job platforms
• Nice to have, not mandatory — strong ops managers from adjacent industries are welcome
• Comfortable with data, dashboards, and automation thinking
• You don't need to code, but you should know how to work with data and find process shortcuts

SKILLS THAT MATTER HERE

People management & coaching

Data analysis & reporting

Process design & SOP ownership

Stakeholder communication

Outbound sales / client engagement

Automation mindset

Performance tracking & dashboards

Quality management & audits

WHAT GOOD LOOKS LIKE

• Thinks in systems, not just tasks — builds processes that scale beyond themselves
• Drives without being driven — takes initiative and follows through without hand-holding
• Measures what matters — comfortable with data, doesn't rely on gut alone
• Comfortable with ambiguity — makes decisions with imperfect information
• Builds teams that outlast them — invests in people development, not just output