Group IT Head (Software, Applications & Data Governance)

Job Description: Group IT Head (Software, Applications & Data Governance)

Position Title: Head IT Software, Clinical Applications & Data Governance

Base Location: Dr. Hedgewar Hospital, Chhatrapati Sambhajinagar (Aurangabad)

Reporting To: Medical Director / Chief Executive Officer

Network Scope:

• Dr. Hedgewar Hospital, Chhatrapati Sambhajinagar (650 Beds)
• Shri Guruji Hospital, Nashik (300 Beds)
• Swargadeo Siu-Ka-Pha Multi-Speciality Hospital, Sivasagar, Assam (300 Beds)
• Upcoming Bhagwan Birsa Munda CCL Super Specialty Hospital, Ranchi (200 Beds)

Position Overview

The Group IT Head (Software, Applications & Data Governance) directs the Software Architecture, Application Lifecycle, Clinical Informatics, Data Security, and Analytics Ecosystem across Network Hospitals (~1,450+ cumulative beds).

The role oversees the Governance of Enterprise Software Suites (HIS, EMR, LIS, RIS/PACS, ERP, HRMS), establishes robust Clinical and Administrative Digital Workflows, and enforces Data Privacy and Regulatory Compliance. Working in lockstep with the Group IT Hardware & ELV Infrastructure Manager, this role bridges Software Workflows with the underlying Compute/Storage tiers to deliver seamless Clinical Availability, High Operational Productivity, and Unified Data Retrieval for Executive Decision-making.

Key Responsibilities

1. Enterprise Application Lifecycle & Clinical Systems Governance

• Architect, Standardize, and Govern core Software Platforms across all Network Units: Hospital Information System (HIS), Electronic Medical Records (EMR), Laboratory Information System (LIS), Radiology Information System/PACS, Pharmacy Management, Blood Bank, and ERP/HRMS.

• Standardize Clinical and Administrative Digital Workflows to improve End-user Productivity, minimize Cognitive Load for Doctors and Nursing Teams, and eliminate Documentation Bottlenecks.

• Steer Software Roadmaps for Greenfield and Brownfield Units (including the upcoming Ranchi Project), defining Technical Specifications, Data Dictionaries, Workflow Mapping, and Go-Live Operational Readiness.

• Oversee Change Request Management, Software Release Cycles, Patch Deployments, and User Acceptance Testing (UAT).

2. Data Security, Regulatory Audits & Access Governance

• Formulate, enforce, and audit Data Protection Policies compliant with the Digital Personal Data Protection (DPDP) Act, NABH Digital Health standards, ABDM (Ayushman Bharat Digital Mission) milestones, and ISO 27001 controls.

• Deploy Role-Based Access Control (RBAC), Multi-factor Authentication (MFA), and Audit Logging across all Database and Application Layers to prevent unauthorized Medical Record Tampering or Data Leakage.

• Conduct regular Software Security Audits, Vulnerability Tracking, Privilege Reviews, and Internal Process Compliance Audits across all 4 units.

• Design Software Disaster Recovery Runbooks, Automated Database Transaction Log Backups, and Cold/Hot Failover Verifications.

3. Hardware & Network Alignment (Cross-Functional Synergy)

• Collaborate closely with the IT Hardware Managers and/or ELV Infrastructure Manager to optimize Database Sizing, Compute Requirements, SAN/NAS Storage Allocations, and Network Throughput for Data-heavy Platforms (e.g., DICOM image archives, multi-site database replication).

• Jointly govern High-availability Setups, Virtual machine Allocations, Failover Testing, and Endpoint Software Configurations.

• Align Software Security Protocols with Hardware Firewalls, DMZ Policies, Edge Devices, and Active Network Segmentation implemented by the Infrastructure Team.

4. Interoperability, Biomedical Integrations & API Architecture

• Ensure integration between Biomedical Equipment Software Interfaces (Cath-labs, Modular OTs, ICU central stations, Automated Laboratory Analyzers) and central EMR/LIS/HIS using HL7, FHIR, and DICOM standards.

• Supervise secure third-party API integrations, including Payment Gateways, National Health Insurance Schemes (Ayushman Bharat / PMJAY, State Trusts), corporate TPA portals, SMS/WhatsApp engines, and Queue Management Systems.

5. Business Intelligence, Data Engineering & Meaningful Retrieval

• Establish Enterprise Data Warehouse and Data Modelling Pipelines to Extract, Transform, and Aggregate Operational, Financial, and Clinical Data across all 4 locations.

• Build Automated, Real-time MIS Dashboards and KPI Scorecards for Hospital Leadership (e.g., Bed Occupancy, ALOS, OT Utilization, Turnaround Times for Labs/Radiology, Revenue Leakage, Clinical Outcomes).

• Enable Self-service Querying and Structured Data Extraction to support NABH Clinical Audits, Medical Quality Monitoring, Research, and Institutional Decision-making.

6. Vendor Governance, SLA Management & User Enablement

• Manage Commercial, Contractual, and Operational Relationships with Software Vendors, Implementation Partners, and SaaS providers.

• Enforce strict Software SLAs covering Bug Resolution Turnaround Times, Feature Customizations, Version Upgrades, and Functional Availability.

• Drive Structured Digital Change Management and Regular Training Programs for Clinical, Nursing, Paramedical, and Billing Staff to ensure High Software Adoption.

• Endeavour through Training, IT Hardware & Systems Integration to achieve Paperless Operations within 2 – 3 Years across all the locations in phased manner.

• Provide Leadership and Mentorship to Unit-level Software Leads, Application Engineers, and Database Administrators across Chhatrapati Sambhajinagar, Nashik, Sivasagar, and Ranchi locations.

Candidate Profile & Qualifications. Criteria, Requirements

Education

B.E. / B.Tech / MTech / MCA in Computer Science, Information Technology, Software Engineering, or equivalent.

Experience

10–15 years of progressive experience in Enterprise Software Management and Database Architecture; minimum 4–6 years leading Software Applications and Data Governance across Multi-specialty Hospitals (300+ beds).

Technical Certifications

CISM, CISSP, CISA, PMP/PRINCE2, ITIL Foundation, or Certified Health CIO (CHCIO) / HL7-FHIR certification (Highly preferred).

Domain Knowledge

HIS/EMR Architecture, HL7/FHIR messaging protocols, DICOM Frameworks, SQL/NoSQL Performance Tuning, ABDM Integration, DPDP Act compliance, NABH Digital Standards, BI Tools (Power BI/Tableau).

Core Competencies

Software Architecture Planning, Data Security & Audit Governance, Clinical Informatics, Process Re-engineering, Vendor SLA Management, Cross-functional Leadership.

Mobility

Willingness to travel periodically to Nashik, Sivasagar, and Ranchi for software deployments, User Acceptance Signoffs, Data Audits, and Operational Reviews.

Key Performance Indicators (KPIs)

• Application Uptime: operational availability of core enterprise software suites (HIS, EMR, LIS, RIS/PACS).
• Workflow Efficiency & Turnaround: Measurable reduction in clinical documentation lag and outpatient/inpatient billing processing times.
• Audit & Compliance Score: Zero critical non-conformities during internal/external digital compliance, DPDP, and NABH audits across units.
• Data Availability & Reporting: 100% adherence to timelines for scheduled executive MIS reporting, daily dashboard refreshes, and ad-hoc clinical data extraction requests.
• Support SLA Adherence: Closure of P1 software bugs and critical workflow disruptions within minutes.Role & responsibilities