Group Head - Human Resource

Role & responsibilities

The Group Head-HR will lead the entire Human Resources function and ensure that all hospital units have the required manpower, standardized HR systems, strong employee accountability and complete statutory and NABH-related HR compliance.

This is a strategic as well as hands-on leadership position.

Key Responsibilities

• Prepare the group-wide manpower plan, sanctioned-strength matrix and HR budget.
• Maintain unit-wise and department-wise vacancy, deployment and productivity status.
• Ensure adequate staffing for all critical 247 hospital services.
• Standardize HR policies, SOPs, formats and approval processes across all units.
• Supervise attendance, payroll, recruitment, onboarding, employee files, training, appraisals and separations.
• Review daily absenteeism, shortage of critical staff, overtime and roster deviations.
• Conduct weekly HR reviews with Centre Heads and departmental HoDs.
• Monitor employee attrition, retention, discipline, grievances and workplace culture.
• Oversee POSH, sensitive employee matters and major disciplinary proceedings.
• Ensure HR readiness for NABH assessments, internal audits and statutory inspections.
• Review outsourced-manpower performance and contractor compliance.
• Approve HRMS master-data changes and payroll inputs before Finance reconciliation.
• Implement KRA, KPI, probation-assessment and performance-appraisal systems.
• Submit consolidated HR MIS, risks, exceptions and CAPA status to management.

Ensure confidentiality of employee, payroll, medical, grievance and disciplinary records.

Preferred candidate profile

• MBA/PGDM in Human Resources, MHA or equivalent qualification.
• Minimum 20 years of total HR experience in the hospital or healthcare sector.
• At least 10 years of experience as Head of Human Resources in a 300+ bedded hospital.
• Experience handling 500+ employees and multiple hospital units is preferred.
• Strong knowledge of manpower planning, labour compliance, NABH HR requirements, payroll, HRMS and employee relations.
• Strong leadership, confidentiality, analytical and conflict-resolution capabilities.

Must be willing to visit and review all assigned hospital units.